Questions? We’re always here
Mandarin-speaking support, 24 hours a day. Below are the most common questions — or reach us on WeChat or by phone.
Frequently asked questions
Matching questions: 8
How do I book?
Book on the website or over WeChat. Enter your time, locations and vehicle to see the price, then confirm — that’s it.
Are there hidden fees?
No. Your quote is locked in at booking and includes taxes and standard waiting time. Extra stops are charged at published rates.
Do drivers speak Chinese?
Yes. Our partner fleets assign Mandarin-speaking drivers, reachable on WeChat.
Can I pay with WeChat or Alipay?
Yes, and by credit card. All payments are processed securely.
What if my flight is delayed?
We track your flight in real time. Airport pickups include 60 minutes of free waiting and adjust automatically for delays.
Can I change or cancel?
Yes — free changes and cancellation before your trip, per the terms shown on your booking.
Can I choose the vehicle?
Yes. Pick a 7-Seater, Luxury SUV or Sprinter 9-Seater when you book.
Are child seats available?
Add a note when booking — most partner fleets provide child safety seats free of charge.